Online Courses.
What to expect...
Below is the framework for current and future courses included for Purple Pathways Academy members.
Orientation
- Tasks to complete before handover to the Academy Mentoring Team
- Building your data base
- Test deal – Client engagement, Workflows, Salestrekker
- Marketing 101
- Sales 101
- Handy tools
- Managing documents
- Compliance induction
- Getting support from the Academy
- File approval process
- Handover to Academy
Customer Engagement
- Customer enquiry skillsÂ
- Customer interview skills including:Â
– Loan qualificationÂ
– Product choice meeting needs and objectives. - Note-taking and recording.Â
- Providing quality advice around options (and alternatives) with consideration to BID obligations.Â
Administration & Workflow
- Ensuring workflow, administration and loan tracking processes set in an efficient manner.Â
Lending scenarios (including but not limited to)
MandatoryÂ
- First home purchase (including grants and schemes)Â
- Non-first home buyerÂ
- RefinanceÂ
- ConstructionÂ
- Debt consolidationÂ
- Loan with parental/family guarantorsÂ
- Investment purchaseÂ
- Self-employed lending.Â
Desirable
- Trusts and corporate structuresÂ
- Off-the-plan purchase
- Personal loan and auto financeÂ
- Bridging financeÂ
- SMSF lendingÂ
- Reverse mortgages
Research, analysis and recommendation
- Develop research methodologyÂ
- Understand lender policy and processÂ
- Analyse client data and match circumstances to scenarioÂ
- Develop and present recommendations.Â
Loan submission requirements (including but not limited to)
- Broker declaration and lender checklistÂ
- Customer identity checks (VOI)Â
- Income verificationÂ
- Serviceability calculator and worksheetsÂ
- Living expense worksheetÂ
- Exit strategy (if applicable)Â
- Reason for refinance (if applicable)Â
- Contract of saleÂ
- Customer loan requirementsÂ
- Reason for lender and product choiceÂ
- Reason for adverse historyÂ
- Responsible lending interview guide, KYC, BID and BCOP requirementsÂ
- Privacy consent disclosure documents
Compliance
- Operating within the industry’s regulatory rules and framework and the MFAA’s Code of PracticeÂ
- Completing the loan application process in a compliant and professional manner.Â
Loan submission vetting and quality assurance
- The mentee should have all loan applications vetted (submission quality checked) by their mentor until at least 12 loan applications have been successfully settledÂ
- When packaging loans for submission to the chosen lender, it is imperative that through your mentoring process you are made aware of each lender’s quality benchmarks.Â
Business sustainability
- Managing a business – Planning and cashflow managementÂ
- Lead generation including working with referrersÂ
- Networking skills
Self-management
- Health and wellnessÂ
- Understanding your own capacity and when to add supportÂ
- Managing stress and anxietyÂ
- Dealing with conflicts and complaints